Shipping & Delivery

Bishop Museum Press aims to provide the most secure and widest variety of shipping options to all of our book lovers. We offer USPS shipping options throughout Hawai‘i and the continental US. Shipping options are available specific to individual product weights and dimensions. Proceed to checkout to view the shipping options in your area.

USPS Shipping Methods

USPS Priority Mail — estimated delivery 2—7 business days. Includes tracking and insurance services.

USPS Media Mail estimated delivery approximately 2+ weeks. Media Mail is an economy shipping option available only for qualified media materials. Media mail delivery time is subject to the discretion of USPS. Tracking and insurance are NOT available for this option and, once your package is in the care of USPS, Bishop Museum Press is not responsible for insuring delivery. For time-sensitive purchases, please choose USPS Priority Mail only. 

Please note that delivery estimates include the time it takes for your order to be prepared for shipment. Orders may take up to four business days to depart our facilities. You will receive an email notification with tracking details as soon as your order is shipped. Shipments are picked up by USPS Monday-Friday at 9 am Hawai‘i Standard Time. If your order is placed Thursday after 3 pm HST, it will be received by USPS the following Monday. Once your items have been shipped, they are in the care of USPS. Please contact USPS regarding any tracking questions or delivery issues. If you are interested in placing a large order or want know more about our shipping policies, please contact us via email.

INTERNATIONAL SHIPPING

For international orders, please contact us via email in advance of your purchase to receive an actual quotation for your shipping costs.

SHIPPING GREEN: MINIMUM WASTE, MAXIMUM ALOHA

As part of an institution-wide initiative, Bishop Museum and the Press are taking steps toward a more sustainable future. Bishop Museum Press is committed to using recycled or “second-life” packaging materials whenever and wherever possible. We also invite our customers to join in by choosing to recycle or give a “third life” to shipping boxes and other single-use plastics. For more information on other everyday sustainability practices, visit KokuaHawaiiFoundation.org.

If recycled packaging does not fit your shipping needs, please contact us in advance of your order so that we may accommodate you.

ADDRESS OR DELIVERY ERRORS

Due to USPS security measures, your package may be "returned to sender" if your mail carrier is unable to securely delivery your package. To avoid delivery errors, please be sure that your shipping address is correct as provided.

If your package is returned to our facilities, you will be immediately notified and the cost of the items will be refunded to you. Please note that the original cost of shipping will not be refunded. If you would still like to re-purchase your items, you may re-place your order at any time. If your address is correct but you are experiencing delivery difficulties, we recommend contacting your local USPS for assistance.

DAMAGED PACKAGES

In rare cases, packages may be damaged in transit. If this has occurred, please accept our apologies for the inconvenience. Please contact us immediately so we may assist you.

ORDER CANCELLATIONS

All orders submitted to Bishop Museum Press are automatically fulfilled as received and cannot be cancelled. For this reason, please be sure to review your shopping cart carefully before completing your purchase. If you have any questions regarding our products or policies, our staff will be happy to assist you.

PICKUP FROM THE MUSEUM

In some cases, customers may request to pick up their online purchases at the Bishop Museum campus. To do so, please contact our staff in advance of your purchase to confirm if this option is available to you.

If your purchase qualifies, you will be asked to complete your payment with the cost of shipping included and to provide our staff with a time frame for pickup. You will be provided with directions to our pickup location. Once your items are successfully picked up, you will be refunded for the total cost of shipping charged. If your order is not picked up within 10 business days of your order date and we are unable to reach you, your items will be shipped to the address provided. The cost of shipping will not be refunded. 

Please note that Bishop Museum Press Online and Shop Pacifica (the Bishop Museum Gift Shop) are not connected entities. Purchases at Bishop Museum Press may not be picked up from Shop Pacifica. For all in-person purchases, visit Shop Pacifica 9:00 am - 5:00 pm.